Deskripsi Pekerjaan
Join Enshored Inc. as a NOC Support Specialist and become a critical part of our IT infrastructure team! In this vital role, you'll ensure network stability, resolve technical escalations, and support ISP infrastructure in a fast-paced global BPO environment. You'll be the first line of defense against network issues, monitoring systems 24/7 to minimize downtime and ensure optimal performance for our clients worldwide.
As a NOC Support Specialist, you'll work with cutting-edge technologies and collaborate with diverse teams to troubleshoot complex network issues. You'll develop your expertise in network monitoring, incident management, and problem resolution while contributing to the continuous improvement of our operational processes.
We offer a competitive compensation package including HMO coverage starting on your first day, dependent benefits, and opportunities for professional growth in a dynamic international setting. If you're passionate about technology and thrive in challenging environments, this role is perfect for advancing your career in IT operations.
Tanggung Jawab
- Monitor network infrastructure 24/7 to ensure optimal performance and identify potential issues
- Respond to and resolve network escalations with minimal downtime
- Support ISP infrastructure and troubleshoot connectivity issues
- Document incidents, resolutions, and standard operating procedures
- Collaborate with cross-functional teams to resolve complex technical problems
- Implement network improvements to enhance system reliability
- Participate in regular training to stay current with industry technologies
- Provide technical guidance to junior team members as needed
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in network operations center (NOC) support
- Strong knowledge of networking protocols, systems, and infrastructure
- Experience with network monitoring tools and ticketing systems
- Excellent problem-solving and troubleshooting abilities
- Strong communication skills with ability to explain technical concepts
- Ability to work effectively in a fast-paced, global BPO environment
- Certifications such as CCNA, Network+, or related are advantageous