Deskripsi Pekerjaan
Join Concentrix as a Non-Voice Account Specialist and become part of a dynamic team dedicated to delivering exceptional customer service. Located in the bustling Bridgetowne area of Quezon City, we offer a competitive salary package of up to ₱23,000 per month, plus the convenience of a free Grab ride to and from work. This full-time position is perfect for individuals who excel in written communication and enjoy helping customers through digital channels.
As a Non-Voice Account Specialist, you'll have the opportunity to develop your skills in email and chat support while working in a supportive environment that values work-life balance. Our comprehensive training program ensures you have all the tools needed to succeed, and our performance-based incentives provide additional motivation to excel. With Concentrix, you're not just taking a job – you're starting a career with a global leader in customer experience management.
We pride ourselves on fostering a positive workplace culture where every team member's contribution is valued. Whether you're a fresh graduate or an experienced customer service professional, we offer growth opportunities and a clear path for career advancement. Apply now and join us in redefining customer service excellence in the Philippines.
Tanggung Jawab
- Manage customer accounts through email and chat communication channels
- Provide prompt and accurate responses to customer inquiries and concerns
- Maintain detailed and accurate customer records in the CRM system
- Meet and exceed performance metrics for response time and resolution rate
- Collaborate with team members to share best practices and improve service quality
- Stay updated on product knowledge, company policies, and procedures
- Identify opportunities for process improvements and suggest solutions
- Handle escalations and complex customer issues with professionalism
Kualifikasi
- High school diploma or equivalent (college graduates are encouraged to apply)
- Excellent written communication skills in English and Filipino
- Basic computer literacy with proficiency in typing and data entry
- Previous customer service experience is preferred but not required
- Ability to work in a fast-paced environment while maintaining attention to detail
- Strong problem-solving skills and ability to think critically
- Positive attitude and willingness to learn new skills
- Ability to multitask and prioritize tasks effectively