Deskripsi Pekerjaan
Are you looking for a short-term opportunity to boost your professional experience with a global leader in customer experience? STARTEK is currently seeking a motivated and detail-oriented Non-Voice Customer Service Associate to join our dynamic team in Petaling Jaya. This is an excellent opportunity for individuals who prefer text-based communication and are looking for a focused 1-2 month contract engagement.
In this role, you will be the frontline support for our valued customers, ensuring that their inquiries, feedback, and concerns are addressed with precision and care. You will primarily interact via live chat and social media platforms, providing high-quality service in a fast-paced environment. If you possess excellent written English, a strong customer-first mindset, and the ability to navigate digital support tools efficiently, we want to hear from you!
Tanggung Jawab
- Manage incoming customer inquiries, complaints, and feedback via live chat and social media channels.
- Provide accurate, valid, and complete information by using the right tools and internal knowledge bases.
- Maintain a high level of customer satisfaction through professional and timely written responses.
- Handle customer issues with empathy and problem-solving skills to ensure a positive resolution.
- Adhere to communication procedures, guidelines, and policies set by the project team.
- Collaborate with internal departments to escalate complex issues when necessary.
- Maintain updated records of customer interactions in the CRM system.
Kualifikasi
- Minimum SPM qualification or Diploma/Degree in any field.
- Excellent command of written English (additional languages are a strong advantage).
- Prior experience in a BPO, call center, or customer service environment is highly preferred.
- Proficiency in using live chat software and social media management platforms.
- Ability to multitask and adapt to a fast-paced working environment.
- Strong interpersonal skills with a patient and customer-centric attitude.
- Ability to commit to the full 1-2 month duration of the contract.
- Willingness to work on a rotational shift basis if required.