Deskripsi Pekerjaan
Join Concentrix as a Non-Voice Customer Service Representative and leverage your exceptional written communication skills in a dynamic, voice-free environment. This full-time role in Taguig City offers competitive compensation (₱20K–₱23K monthly) while you deliver outstanding customer support through digital channels. You'll handle inquiries via email, chat, and social platforms, resolving complex issues with precision and empathy. Enjoy a collaborative culture that values work-life balance, comprehensive training, and career growth opportunities. Perfect for detail-oriented professionals who thrive in text-based interactions and want to make a tangible impact on customer satisfaction. Apply now to join a global leader in customer experience management.
Tanggung Jawab
- Manage customer inquiries through written channels (email, chat, social media)
- Provide accurate, timely solutions while maintaining professional tone
- Document interactions and update CRM systems meticulously
- Collaborate with cross-functional teams to resolve escalated issues
- Adhere to service level agreements and quality standards
- Continuously improve product knowledge and communication techniques
- Identify process improvement opportunities
Kualifikasi
- Exceptional written communication skills in English
- High school diploma or equivalent; college graduates preferred
- 6+ months customer service experience (non-voice preferred)
- Proficient in CRM systems and digital communication tools
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including weekends
- Attention to detail and accuracy in documentation
- Positive attitude with customer-centric mindset