Deskripsi Pekerjaan
Join TTEC Cebu 2 as a Non-Voice Customer Service Representative and embark on a rewarding career path with minimal call volume and maximum growth opportunities. We offer a competitive monthly salary ranging from ₱20,000 to ₱30,000, along with flexible work options to help you maintain a healthy work-life balance.
As a valued member of our team, you'll enjoy comprehensive health insurance benefits and access to continuous professional development programs designed to advance your career in the customer service industry. Our non-voice customer service roles focus primarily on written communication channels, allowing you to assist customers through emails, chats, and other digital platforms.
TTEC Cebu 2 is committed to creating a supportive and inclusive work environment where employees can thrive. We recognize the importance of employee well-being and provide various perks and benefits to ensure our team members feel valued and appreciated. If you're looking for a stable career in customer service without the pressure of constant phone calls, this is the perfect opportunity for you.
Tanggung Jawab
- Respond to customer inquiries and resolve issues through written communication channels including email, chat, and social media
- Provide accurate information about products, services, and company policies
- Maintain detailed records of customer interactions and transactions in the CRM system
- Collaborate with team members and other departments to ensure seamless customer service
- Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction
- Continuously update knowledge base to stay informed about product updates and service changes
- Identify opportunities for process improvements and provide feedback to management
Kualifikasi
- High school diploma or equivalent; college education is a plus
- At least 1 year of experience in non-voice customer service or similar role
- Excellent written communication skills with strong attention to detail
- Proficient in using computers and various software applications
- Ability to multitask and manage multiple customer interactions simultaneously
- Strong problem-solving skills and customer-oriented mindset
- Willingness to work in a fast-paced environment with minimal direct phone calls