Deskripsi Pekerjaan
Join Foundever as a Non-Voice Email Support Representative and become the digital face of our brand! In this customer-centric role, you'll deliver exceptional service by resolving customer inquiries via email with precision and empathy. You'll handle escalations with professionalism, troubleshoot complex issues, and maintain detailed documentation to ensure seamless customer journeys. This position offers a unique opportunity to leverage your BPO experience in a non-voice environment while developing advanced written communication skills. As part of our dynamic team, you'll contribute to Foundever's mission of creating meaningful customer connections through every digital interaction.
Tanggung Jawab
- Respond to customer inquiries and concerns via email within SLA targets
- Handle customer escalations with empathy and effective problem-solving
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to company policies while maintaining service quality standards
- Continuously improve product knowledge to provide accurate solutions
- Proactively identify process improvement opportunities
Kualifikasi
- Minimum 6 months of BPO or customer service experience
- Excellent written communication skills in English
- Proficiency in email platforms and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in a remote environment
- High school diploma or equivalent (college graduates preferred)
- Flexible availability to cover rotating shifts
- Customer-focused mindset with attention to detail