Deskripsi Pekerjaan
Join Foundever as a Non-Voice Messaging Agent and revolutionize how customers experience support! In this full-time role, you'll be the digital voice behind our brand, resolving customer inquiries and concerns exclusively through messaging platforms. Say goodbye to phone fatigue and hello to text-based interactions where your written communication skills shine. Enjoy the exclusive perk of free Grab rides onsite to make your commute seamless while supporting customers across various channels. This position offers a unique opportunity to thrive in a dynamic, non-voice environment where empathy and efficiency drive success.
You'll handle escalations with professionalism, transforming challenging situations into positive customer experiences. Our team fosters a collaborative atmosphere where continuous learning is encouraged, and your contributions directly impact customer satisfaction scores. With limited slots available, this is your chance to join a global leader in customer experience that values work-life balance through innovative perks and a supportive culture.
Tanggung Jawab
- Respond to customer inquiries and concerns via messaging platforms with accuracy and empathy
- Handle escalations efficiently, de-escalating tense situations while maintaining brand voice
- Maintain detailed records of interactions in CRM systems for quality assurance
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet performance metrics including response time and resolution rate targets
- Continuously refine messaging techniques based on customer feedback trends
- Adhere to company policies and compliance standards for all communications
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Exceptional written communication skills in English with strong grammar proficiency
- 1+ years of customer service experience, preferably in non-voice/messaging roles
- Ability to multitask across 5-8 simultaneous conversations without quality compromise
- Strong problem-solving skills with a customer-centric approach
- Proficiency with CRM software and messaging platforms (WhatsApp, Facebook Messenger, etc.)
- Adaptability to learn new technologies and processes quickly