Deskripsi Pekerjaan
Why Join Our Pioneer Account?
Are you ready to take your BPO career to the next level? STACKph is seeking passionate and driven individuals for a Pioneer Non-Voice and Voice Customer Service Representative (CSR) Account in Taguig City. As a pioneer, you will be part of the very first team handling this exciting new client, giving you unparalleled opportunities for leadership, rapid promotion, and shaping the team culture from the ground up.
Your Role
As a CSR, you will be the primary point of contact for the client's customers. You will handle a variety of inbound inquiries via phone, email, and chat, ensuring every interaction leaves the customer satisfied and loyal to the brand.
What We Offer
- Competitive Salary (₱21,000 – ₱30,000 per month)
- Performance Bonuses
- HMO & Benefits
- Career Growth Opportunities
- Supportive Team Culture
Tanggung Jawab
- Deliver exceptional customer service through voice and non-voice channels (phone, email, and chat).
- Handle customer inquiries, complaints, and requests promptly, accurately, and professionally.
- Provide accurate information regarding the client's products, services, and company policies.
- Document all customer interactions and transactions thoroughly in the CRM system.
- Adapt quickly to client processes and workflows as a foundational member of the pioneer team.
- Consistently meet and exceed key performance indicators (KPIs) including Customer Satisfaction (CSAT), Average Handling Time (AHT), and First Contact Resolution (FCR).
Kualifikasi
- At least a Senior High School graduate (College undergraduate / Associate / Bachelor's degree is an advantage).
- Minimum of 6 months to 1 year of BPO experience handling voice or non-voice accounts.
- Excellent English communication skills, both written and verbal.
- Proficient in computer navigation, typing, and basic troubleshooting.
- Willing to work onsite in Taguig City (shifting schedules including nights, weekends, and holidays).
- Strong problem-solving skills and the ability to think on your feet.
- High level of adaptability and a positive attitude in a fast-paced pioneer environment.