Deskripsi Pekerjaan
We are currently seeking a motivated and solutions-oriented Norwegian-native Customer Support Representative to join the dynamic team at 3o BPO Incorporated. In this pivotal role, you will serve as the primary point of contact for Norwegian-speaking clients, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on delivering exceptional service, and we are looking for individuals who embody our core values of dedication, empathy, and technical proficiency.
Your primary responsibility will be to manage incoming customer communications via phone, email, and live chat. You will be expected to diagnose issues, provide accurate information, and process requests with a high level of accuracy. We value a collaborative environment where your feedback can help shape our service delivery. This is a full-time opportunity located in Manila, Metro Manila, offering a competitive compensation package.
Tanggung Jawab
- Provide top-tier customer support to Norwegian-speaking clients through various channels including voice, email, and chat.
- Diagnose and resolve customer issues or inquiries in a timely and professional manner.
- Document all customer interactions and transactions accurately in the CRM system.
- Escalate complex issues to the appropriate department or senior management when necessary.
- Build rapport with customers to ensure high satisfaction scores and loyalty.
- Stay updated on product knowledge and company policies to provide accurate information.
- Collaborate with cross-functional teams to improve service processes and customer experience.
Kualifikasi
- Native Norwegian speaker with excellent proficiency in English (Business level).
- Previous experience in a BPO, Call Center, or Customer Service environment is highly preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work independently as well as part of a team in a fast-paced setting.
- Proficient in using computer systems, CRM software, and Microsoft Office Suite.
- Customer-centric mindset with a focus on delivering solutions.
- Flexibility to work rotating shifts, including weekends and holidays.