Deskripsi Pekerjaan
Join TWY Search International as an Ocean Import Customer Service professional and become a vital part of our logistics team. In this dynamic role, you will be responsible for managing end-to-end ocean import operations, ensuring seamless documentation processes, and maintaining strong customer relationships to drive satisfaction and loyalty.
As an Ocean Import Customer Service Specialist, you will play a crucial role in coordinating between clients, shipping lines, and customs authorities to ensure timely and efficient cargo movement. Your expertise will be essential in navigating complex international shipping regulations, preparing accurate shipping documentation, and resolving any issues that may arise during the import process.
This position offers an excellent opportunity to develop your skills in global logistics while contributing to the growth of a reputable company in the transportation and logistics industry. If you are detail-oriented, possess strong communication skills, and thrive in a fast-paced environment, we invite you to apply for this exciting career opportunity.
Tanggung Jawab
- Manage and coordinate end-to-end ocean import operations, ensuring timely and efficient cargo movement
- Prepare and process all necessary shipping documentation, including bills of lading, commercial invoices, and customs forms
- Maintain regular communication with clients to provide updates on shipment status and resolve any inquiries
- Collaborate with shipping lines, freight forwarders, and customs authorities to ensure compliance with regulations
- Monitor shipment progress and proactively address any delays or issues that may impact delivery timelines
- Track and maintain accurate records of all import activities and documentation for audit purposes
- Identify opportunities to improve operational efficiency and customer service processes
Kualifikasi
- Diploma or degree in Logistics, Supply Chain Management, or related field
- Minimum 2-3 years of experience in ocean import operations and customer service
- Strong knowledge of international shipping regulations and customs procedures
- Excellent communication and interpersonal skills with a customer-focused mindset
- Proficiency in logistics software and Microsoft Office applications
- Attention to detail with strong organizational and problem-solving abilities
- Ability to work effectively under pressure and meet tight deadlines