Deskripsi Pekerjaan
Join Redback Technologies as an Offshore Customer Service Representative and become a vital part of our green energy revolution! This remote position offers you the opportunity to provide exceptional Level 1 Technical Support to customers using our cutting-edge inverter and battery solutions. As the first point of contact, you'll troubleshoot technical issues, answer product inquiries, and deliver outstanding customer experiences that drive satisfaction and loyalty. Perfect for customer-focused professionals eager to expand their technical skills while contributing to sustainable energy initiatives. Enjoy a flexible remote work environment with comprehensive training and growth opportunities in a rapidly expanding industry.
Tanggung Jawab
- Deliver first-level technical support for inverter and battery systems via phone, email, and chat
- Troubleshoot and resolve technical issues efficiently with clear customer guidance
- Document all customer interactions and case details accurately in CRM systems
- Collaborate with senior technical teams to escalate complex issues
- Maintain high customer satisfaction through empathetic and professional communication
- Continuously update knowledge on product specifications and technical solutions
- Assist in training new team members on processes and product knowledge
Kualifikasi
- High school diploma or equivalent; technical certification preferred
- Minimum 1 year customer service or technical support experience
- Strong problem-solving skills with ability to work independently
- Excellent verbal and written communication skills in English
- Passion for renewable energy and eagerness to learn technical systems
- Proficient with CRM software and remote work technologies
- Ability to work flexible hours including weekends if required