Deskripsi Pekerjaan
Beawesome, Inc. is a premier people-first Business Process Outsourcing (BPO) company based in Davao City, specializing in providing top-tier customer experience solutions for globally recognized lifestyle brands. We are currently expanding our team and actively seeking talented individuals to fill the role of Omni-Channel Customer Experience Specialist.
As an Omni-Channel Customer Experience Specialist, you will be at the forefront of our clients' brand interactions. This role requires a dynamic individual who can seamlessly transition between communication channels while maintaining a high level of empathy and professionalism. You will handle customer queries, troubleshoot issues, provide product knowledge, and upsell services when necessary.
Why Join Beawesome, Inc.?
We don't just talk about culture; we live it. Our workplace is built on the principles of genuine teamwork, respect, and continuous improvement. We believe that in order to deliver awesome experiences to our customers, we must first create an awesome environment for our employees. We offer a competitive salary package, comprehensive HMO benefits, and a clear career progression path. Our team enjoys exciting incentives, team-building activities, and a supportive leadership team that truly cares about your well-being and professional growth.
If you are an excellent communicator with a knack for problem-solving and a genuine desire to help others, we want to hear from you. Join a company that values your passion, nurtures your potential, and makes every day awesome. Apply today!
Tanggung Jawab
- Deliver exceptional customer service across multiple channels including voice, email, live chat, and social media platforms.
- Resolve customer inquiries and concerns efficiently while adhering to client guidelines and quality standards.
- Provide accurate information regarding products, services, promotions, and order status to enhance the customer journey.
- Document and track customer interactions in the CRM system to ensure comprehensive follow-up and issue resolution.
- Collaborate with internal teams to escalate and resolve complex issues, ensuring a seamless omni-channel experience.
- Identify opportunities to upsell or cross-sell products and services that align with customer needs.
- Strive for first-contact resolution and maintain high customer satisfaction scores (CSAT).
- Stay updated on product knowledge, brand standards, and industry trends to deliver informed support.
Kualifikasi
- At least a High School Diploma or Senior High School Graduate; College graduates are highly encouraged to apply.
- Minimum of 1 year of experience in a BPO or Customer Service role, preferably in an omni-channel environment.
- Exceptional verbal and written communication skills in English.
- Proficiency in computer navigation and the ability to multitask across several applications simultaneously.
- Strong problem-solving skills and the ability to de-escalate tense situations with empathy and professionalism.
- Willing to work on-site in Davao City and shifting schedules, including weekends and holidays.
- Tech-savvy with experience handling social media platforms and CRM tools (e.g., Salesforce, Zendesk).
- A passion for helping people and a positive, can-do attitude.