Deskripsi Pekerjaan
Join CoverSuper's dynamic team as an Online Administrator - Customer Service Specialist and become the face of our digital customer experience. In this pivotal role, you'll proactively engage with potential customers across multiple communication channels including phone calls, WhatsApp, and digital platforms. You'll be responsible for presenting our diverse product portfolio with clarity and enthusiasm, addressing customer inquiries promptly, and guiding prospects through our offerings to drive conversions. This position requires exceptional communication skills, empathy, and a results-oriented mindset to achieve sales targets while maintaining high customer satisfaction standards. CoverSuper provides comprehensive training and a supportive environment for professional growth, making this ideal opportunity for individuals passionate about building customer relationships in the retail/consumer goods sector.
Tanggung Jawab
- Initiate outbound contact with potential customers via phone, WhatsApp, and other digital channels
- Present and explain product features, benefits, and pricing structures clearly to prospects
- Address customer inquiries, resolve concerns, and provide detailed product information
- Build and maintain strong customer relationships to ensure satisfaction and repeat business
- Document all customer interactions and sales activities accurately in CRM systems
- Collaborate with sales team to develop effective customer engagement strategies
- Meet or exceed monthly sales targets through effective lead conversion techniques
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1-2 years experience in customer service, sales, or related field
- Excellent verbal and written communication skills in Indonesian
- Proficient with digital communication tools (WhatsApp, phone systems, CRM platforms)
- Strong interpersonal skills with ability to build rapport quickly
- Target-driven mindset with proven sales conversion abilities
- Ability to work independently while collaborating effectively within a team
- Basic computer literacy and data entry proficiency