Deskripsi Pekerjaan
Join TAISHIN GROUP as an Online Customer Service Representative and launch your career in a dynamic remote work environment! We welcome fresh graduates to apply for this full-time sales support role where you'll assist customers with inquiries, resolve issues, and promote our products through digital channels. Enjoy the flexibility of working from home while receiving competitive compensation and comprehensive benefits including health insurance and professional development opportunities. Mandarin proficiency is essential as you'll communicate with diverse clients across Malaysia. Our supportive team provides extensive training to ensure your success, making this an ideal entry point into the customer service industry.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat platforms
- Provide detailed product information and resolve technical issues
- Achieve sales targets through upselling and cross-selling
- Update customer records and maintain accurate documentation
- Collaborate with team members to enhance customer experience
- Follow company protocols for customer interactions
- Continuously update product knowledge through training sessions
Kualifikasi
- Fresh graduates are encouraged to apply
- Strong Mandarin communication skills (written and spoken)
- Proficient in English for documentation and team communication
- Basic computer literacy and familiarity with digital tools
- Excellent problem-solving and interpersonal skills
- Ability to work independently in a remote setting
- Customer service experience is a plus but not required