Deskripsi Pekerjaan
Join Valeros Velasco Business Solutions as an Online Customer Support Specialist and build a rewarding career in a dynamic virtual environment. This non-voice role offers competitive compensation up to ₱28,000/month, flexible remote work arrangements, and comprehensive medical benefits. You'll be part of a supportive team dedicated to fostering professional growth and excellence in customer service. Our commitment to employee development ensures you'll gain valuable skills while making meaningful connections with customers. This is your opportunity to thrive professionally without geographical constraints, balancing work and life seamlessly in a modern digital workspace.
Tanggung Jawab
- Provide prompt, accurate responses to customer inquiries via chat and email channels
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document customer interactions and transactions in CRM systems
- Collaborate with team members to ensure consistent service quality
- Adhere to company protocols for handling sensitive customer data
- Continuously update product knowledge to support diverse customer needs
- Participate in ongoing training to enhance technical and soft skills
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service experience (non-voice channels)
- Excellent written communication skills in English and Filipino
- Proficiency with digital communication tools and CRM platforms
- Ability to work independently in a virtual setting
- Strong problem-solving and multitasking capabilities
- Reliable internet connection and dedicated home workspace