Deskripsi Pekerjaan
Join Verano as an Online Executive and become a key player in the sharing economy! At Verano, we leverage cutting-edge technology to provide exceptional customer service and drive innovation. As an Online Executive, you will be at the forefront of our customer support operations, ensuring seamless experiences for our clients. You will have the opportunity to grow continuously, future-proof your career in a dynamic environment. If you are passionate about delivering outstanding service and thrive in a fast-paced setting, we want you on our team. Elevate your career with Verano – Innovate, Elevate, Dominate. Apply now!
Located in the vibrant area of Bukit Raja, Selangor, this role offers you the chance to work in a collaborative and forward-thinking culture. You’ll be equipped with the latest tools and training to excel in your role and make a real impact from day one. Don’t miss this opportunity to join a company that values innovation and invests in your success. Apply today and take the next step in your professional journey!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues promptly and professionally.
- Maintain customer records in CRM system.
- Collaborate with team leaders to improve service quality.
- Meet performance metrics and quality standards.
- Stay updated on product knowledge and company policies.
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred.
- Prior experience in customer service or call center.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficient in computer applications and CRM software.
- Strong problem-solving abilities.
- Flexibility to work in shifts if required.