Deskripsi Pekerjaan
Are you passionate about hospitality and digital communication? We are looking for a dedicated Online Guest Relations & Reservations Coordinator to join our team in a remote capacity. In this role, you will be the digital face of our establishment, ensuring that every guest receives a seamless and personalized experience from their initial inquiry to the completion of their stay.
As a key member of our reservations team, you will manage incoming booking requests, handle guest inquiries with professional warmth, and provide essential information to facilitate memorable travel experiences. If you are highly organized, tech-savvy, and thrive in a fast-paced environment, we would love to hear from you.
We offer a flexible remote work environment based in Kuta Selatan, allowing you to balance your professional goals with your personal life while contributing to the high standards of our hospitality services.
Tanggung Jawab
- Manage and process online booking requests across various platforms and direct channels.
- Respond to guest inquiries via email, chat, and messaging apps with accuracy and a high level of professionalism.
- Maintain up-to-date availability calendars and ensure room inventory is accurately reflected.
- Proactively communicate with guests to confirm reservations and offer pre-arrival assistance.
- Resolve guest concerns or special requests promptly to ensure high levels of satisfaction.
- Collaborate with the operations team to coordinate guest arrival and departure details.
- Monitor and update online listings to ensure all information is current and appealing.
Kualifikasi
- Minimum 1 year of experience in guest relations, reservations, or front office operations within the hospitality industry.
- Excellent written and verbal communication skills in English and Indonesian.
- Proficiency in using Booking Engines, Channel Managers, and PMS (Property Management Systems).
- Strong ability to multitask and manage time effectively in a remote work setting.
- A customer-first mindset with a proven ability to handle complex guest situations with empathy and tact.
- Reliable high-speed internet connection and a professional quiet workspace.
- High attention to detail, particularly with data entry and administrative tasks.