Deskripsi Pekerjaan
Ready to launch your career in hospitality? Join our dynamic team as an Online Hotel Booking Assistant and become the cornerstone of exceptional customer experiences! We're seeking passionate fresh graduates eager to grow in a fast-paced environment where your communication skills and attention to detail will shine. In this role, you'll be the digital face of our hotel partners, assisting travelers worldwide with seamless booking experiences while developing expertise in reservation systems and customer relationship management. We provide comprehensive training and a supportive culture focused on your professional development. If you're a problem-solver who thrives in customer-facing roles and wants to make a real impact, this is your opportunity to build a strong foundation in the travel and hospitality industry.
Tanggung Jawab
- Process online hotel reservations accurately through booking platforms
- Respond to customer inquiries via chat, email, and phone channels
- Verify availability and pricing for hotel accommodations
- Handle booking modifications and cancellations professionally
- Collaborate with hotel partners to resolve service issues
- Maintain detailed records of customer interactions
- Upsell additional services and promotions to enhance bookings
Kualifikasi
- Recent graduate or entry-level applicants welcome
- Excellent English communication skills (written and verbal)
- Strong computer literacy and internet navigation abilities
- Customer service-oriented with problem-solving mindset
- Ability to work in a rotating shift schedule
- Basic knowledge of MS Office applications
- Punctual and reliable with high attendance standards
- Willingness to learn hospitality industry systems