Deskripsi Pekerjaan
Join Tavor Perry's dynamic team as an Online Retail Account Manager and become part of our innovative retail revolution! We're seeking a customer-centric professional to drive growth and strengthen relationships with our online clientele. In this remote-friendly role, you'll be the bridge between our e-commerce platform and valued customers, ensuring seamless transactions and exceptional service experiences. If you're passionate about digital sales and thrive in fast-paced virtual environments, this opportunity is tailor-made for you. At Tavor Perry, we foster a culture of collaboration, continuous learning, and professional development, empowering you to maximize your potential while contributing to our retail excellence.
As a key member of our sales ecosystem, you'll leverage data-driven insights to optimize account performance, identify expansion opportunities, and implement personalized engagement strategies. This position offers flexible hours while requiring proactive communication, strategic thinking, and a deep understanding of consumer behavior in digital marketplaces. We provide comprehensive onboarding and ongoing support to ensure your success. Ready to transform your account management expertise into measurable retail growth? Apply today and help shape the future of online shopping with us!
Tanggung Jawab
- Develop and maintain strong relationships with online retail clients through regular communication and proactive account management
- Drive sales growth by identifying cross-selling and upselling opportunities within assigned accounts
- Analyze customer data and purchase patterns to tailor personalized product recommendations and promotions
- Collaborate with marketing and logistics teams to ensure seamless order fulfillment and customer satisfaction
- Monitor account performance metrics and prepare detailed reports on sales targets and KPIs
- Resolve customer inquiries and escalations promptly, maintaining high service standards
- Stay updated on industry trends and competitor activities to recommend strategic improvements
Kualifikasi
- Proven experience in account management, preferably within e-commerce or retail sectors
- Exceptional communication and interpersonal skills with a customer-first mindset
- Proficiency in CRM software and digital sales platforms (e.g., Shopify, Salesforce)
- Strong analytical abilities to interpret sales data and customer behavior metrics
- Self-motivated with the ability to work independently in a remote environment
- Highly organized with excellent time management and multitasking capabilities
- Basic understanding of digital marketing principles and SEO fundamentals