Deskripsi Pekerjaan
Join Surrey Hills Grocer as an Operation Manager and become a key player in our commitment to exceptional service excellence. We are seeking a passionate and experienced professional to oversee daily operations, ensure smooth workflow, and maintain high standards across our establishment. As an Operation Manager, you'll have the opportunity to lead a dynamic team, implement efficient processes, and contribute to the growth of our hospitality business in the Central Region.
Your role will involve coordinating various departments, managing resources effectively, and creating an environment where both staff and customers thrive. You'll be instrumental in developing strategies that enhance operational efficiency while maintaining the quality and reputation that Surrey Hills Grocer is known for. This position offers a unique chance to make a tangible impact on our business and the local hospitality scene.
If you're a dedicated professional with a passion for hospitality and a track record of successful operational management, we invite you to apply. Surrey Hills Grocer offers a supportive work environment, competitive compensation, and opportunities for professional growth. Join us in our mission to deliver exceptional service experiences to our valued customers.
Tanggung Jawab
- Oversee daily operations to ensure smooth workflow and exceptional customer service
- Manage and mentor staff across various departments, fostering a positive work culture
- Develop and implement operational policies and procedures to improve efficiency
- Monitor inventory levels, coordinate purchasing, and manage supply chain logistics
- Handle customer inquiries and resolve complaints in a timely and professional manner
- Analyze operational data to identify areas for improvement and implement corrective actions
- Coordinate with vendors and suppliers to maintain quality standards and cost-effectiveness
- Ensure compliance with health, safety, and sanitation regulations
Kualifikasi
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum of 3-5 years of experience in operational management within the hospitality sector
- Strong leadership skills with experience in team management and development
- Excellent problem-solving abilities and decision-making skills
- Proficiency in inventory management systems and operational software
- Outstanding communication and interpersonal skills
- Knowledge of local hospitality industry trends and best practices
- Ability to work flexible hours, including evenings, weekends, and holidays