Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for e-commerce and a flair for communication? We are seeking a highly motivated Operational Assistant (Mandarin Speaker) to join our dynamic team in North Jakarta. In this role, you will play a pivotal part in streamlining our daily brand operations across Indonesia's leading e-commerce platforms.
As an Operational Assistant, you will act as the bridge between our operational strategies and successful market execution. Your ability to navigate the complexities of online retail while effectively communicating in Mandarin will be essential to optimizing our store performance, managing inventory flow, and ensuring seamless customer satisfaction. This is a fantastic opportunity to gain hands-on experience in the rapidly growing Indonesian digital marketplace.
Tanggung Jawab
- Monitor and manage daily store operations on major e-commerce platforms (Shopee, Tokopedia, TikTok Shop, etc.).
- Execute product listings, update store banners, and maintain accurate inventory levels.
- Act as the primary point of contact for cross-border communication, translating operational guidelines from Mandarin to local teams.
- Analyze daily sales reports and provide insights to improve store visibility and conversion rates.
- Coordinate with logistics partners and warehouse teams to ensure timely order fulfillment and delivery.
- Handle customer inquiries and resolve operational issues promptly to maintain high store ratings.
- Assist the management team in launching promotional campaigns and seasonal marketing events.
Kualifikasi
- Fluent in both written and spoken Mandarin (HSK 5/6 preferred) and Indonesian.
- Minimum Diploma degree in Business, Communications, or a related field.
- Previous experience in e-commerce operations or administrative support is a significant advantage.
- Proficient in using Microsoft Excel (VLOOKUP, Pivot Tables) and Google Workspace.
- Strong problem-solving skills with the ability to handle high-pressure situations.
- Ability to work independently as well as collaboratively in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Willingness to be based in Jakarta Utara.