Deskripsi Pekerjaan
Are you a high-energy professional with a passion for sports, education, and delivering exceptional customer experiences? PT Rockstar Sports School is seeking a dynamic Operational Staff Member (Student Advisor / Greeter Administration) to join our team in Jakarta Barat.
As the first point of contact for our academy, you are the face of our brand. Your role is vital in ensuring that every student, parent, and visitor receives a warm welcome while maintaining the seamless operational flow of our daily activities. If you thrive in a fast-paced environment and take pride in providing top-tier administrative support, we want to meet you.
In this role, you will bridge the gap between our coaching staff and our students, managing inquiries, coordinating schedules, and ensuring our facility remains a hub of excellence. You will contribute to our growth by fostering a welcoming atmosphere that reflects the professional standards of Rockstar Sports School.
Tanggung Jawab
- Serve as the primary greeter, welcoming all students, parents, and visitors with a professional and friendly demeanor.
- Provide comprehensive information regarding academy programs, class schedules, and enrollment procedures to prospective students.
- Manage administrative tasks, including student registration, database updates, and daily attendance tracking.
- Assist in the coordination of operational logistics to ensure classes and events start on time and run smoothly.
- Handle incoming inquiries via phone, email, and in-person walk-ins, resolving concerns with patience and efficiency.
- Maintain the cleanliness and professional appearance of the reception and public-facing areas.
- Collaborate with the coaching staff to ensure seamless communication regarding student progress and scheduling changes.
- Process payments and maintain accurate records of student accounts and academy memberships.
Kualifikasi
- Minimum Diploma (D3) degree in any field (Hospitality, Communications, or Business Administration is preferred).
- Proven experience in front-office, customer service, or administrative roles.
- Strong communication skills in both Bahasa Indonesia and English.
- Highly organized with the ability to manage multiple tasks simultaneously.
- Proficiency in basic computer applications such as Microsoft Office or Google Workspace.
- A proactive "can-do" attitude with excellent problem-solving skills.
- Ability to work a flexible schedule, including weekends if required by academy operations.
- A passion for sports and a commitment to maintaining a positive, student-centric environment.