Deskripsi Pekerjaan
Join our dynamic team at Velocity Made Good International (PH) Inc. as an Operations and Staffing Coordinator and become an integral part of our workforce management strategy. In this vital role, you'll be responsible for coordinating daily operations, managing staffing requirements, and ensuring optimal team performance. We're seeking a detail-oriented professional who thrives in a fast-paced environment and possesses excellent communication skills.
As an Operations and Staffing Coordinator, you'll play a crucial role in maintaining smooth operational workflows and supporting our customer service team. You'll work closely with management to analyze staffing needs, develop schedules, and implement effective workforce solutions. This position offers an excellent opportunity to grow your career in operations management while contributing to our mission of delivering exceptional service.
We value reliability, initiative, and outstanding communication skills, and we're looking for someone who embodies these qualities. If you're a proactive individual with a passion for optimizing operations and supporting team success, we encourage you to apply and join our supportive, fast-moving team.
Tanggung Jawab
- Coordinate daily operational activities to ensure smooth workflow and efficiency
- Manage staffing requirements, including scheduling, hiring, and onboarding processes
- Analyze workforce data to identify trends and develop effective staffing solutions
- Communicate effectively with team members and management to address operational challenges
- Maintain accurate records of staffing, schedules, and performance metrics
- Implement policies and procedures to optimize workforce productivity
- Collaborate with department heads to align staffing with business objectives
- Monitor and evaluate team performance, providing feedback as needed
Kualifikasi
- Bachelor's degree in Business Administration, Human Resources, or related field
- Previous experience in operations coordination or workforce management
- Strong organizational and time management skills with attention to detail
- Excellent communication and interpersonal abilities
- Proficiency in workforce management software and MS Office applications
- Ability to work effectively in a fast-paced, dynamic environment
- Strong problem-solving skills and initiative
- Experience in the call center or customer service industry is preferred