Deskripsi Pekerjaan
Are you a detail-oriented professional looking to advance your career in global logistics? DSV Global Transport and Logistics is seeking a dedicated Operations Assistant to join our high-performing Air Freight team in Singapore. This is a 1-year contract position offering hands-on experience in export billing and operational excellence at the heart of one of the world's busiest logistics hubs.
In this role, you will play a pivotal part in ensuring our air freight operations run seamlessly. You will be responsible for managing import and export documentation, executing timely billing processes, and ensuring full compliance with Standard Operating Procedures (SOPs). You will work closely with internal teams and external customers to solve operational challenges, monitor key performance indicators (KPIs), and maintain the high service standards that DSV is known for globally.
If you thrive in a fast-paced environment and have a passion for logistics coordination, we want to hear from you. You will be supported by a team of industry experts and provided with the tools necessary to grow your skill set within the dynamic freight forwarding sector.
Tanggung Jawab
- Manage end-to-end air freight export documentation and billing cycles to ensure accuracy and timeliness.
- Maintain strict compliance with operational SOPs, local customs regulations, and internal DSV standards.
- Coordinate closely with airline partners, ground handlers, and internal operations teams to ensure seamless shipment flow.
- Proactively monitor and report on operational KPIs to identify areas for efficiency improvements.
- Handle customer inquiries and provide status updates on shipments with a high level of professionalism.
- Support the team in resolving operational discrepancies or service issues promptly to minimize delays.
- Maintain accurate digital records and update tracking systems in real-time.
Kualifikasi
- Minimum of 1-2 years of experience in air freight, logistics, or supply chain operations.
- Strong knowledge of export billing, customs documentation, and air cargo handling processes.
- Proficiency in Microsoft Office Suite (Excel, Word) and logistics management software.
- Excellent communication skills with the ability to build rapport with diverse stakeholders.
- Strong analytical mindset with the ability to monitor and report on KPI data.
- Ability to work effectively in a high-pressure, fast-paced environment.
- A proactive team player with high attention to detail and organizational skills.
- Diploma or relevant certification in Logistics or Supply Chain Management is a plus.