Deskripsi Pekerjaan
Are you passionate about the vibrant F&B scene and looking to grow your career with a well-loved local brand? Group Therapy Coffee is seeking a proactive and detail-oriented Operations Assistant to join our team in the heart of Chinatown. In this role, you will play a crucial part in ensuring our daily operations run smoothly, supporting our staff, and maintaining the exceptional service standards our customers know and love.
We pride ourselves on a supportive work environment where your effort is recognized. Beyond a competitive salary, you will enjoy delicious daily staff meals, flexible shift arrangements, and performance-based incentives designed to reward your hard work. If you are a team player with a 'can-do' attitude and a love for great coffee and hospitality, we want to hear from you!
Tanggung Jawab
- Coordinate daily front-of-house and back-of-house operational activities to ensure efficiency.
- Monitor inventory levels and assist with procurement requests to prevent stockouts.
- Provide support to service staff during peak hours to maintain high service quality.
- Ensure compliance with food safety, hygiene, and workplace health and safety standards.
- Handle customer inquiries and resolve minor service issues promptly and professionally.
- Maintain the cleanliness and presentation standards of the cafe and service areas.
- Prepare regular operational reports and assist the management team with administrative tasks.
Kualifikasi
- Prior experience in F&B operations or hospitality is highly preferred.
- Strong communication skills with a customer-centric mindset.
- Ability to work in a fast-paced environment and handle multiple tasks under pressure.
- Good command of English to interact with team members and guests effectively.
- Proficiency in basic digital tools for inventory or scheduling (e.g., POS systems, Excel).
- Availability to work flexible shifts, including weekends and public holidays.
- A proactive attitude with a willingness to learn and grow within the company.