Deskripsi Pekerjaan
Join Luxus Lock Atelier as a visionary Operations & Customer Experience Executive, where your strategic mindset will transform daily operations into exceptional customer journeys. This role demands an individual who transcends routine tasks by questioning processes, refining workflows, and driving continuous improvement while maintaining hands-on engagement with customer interactions. You'll be instrumental in optimizing service delivery, enhancing client satisfaction, and bridging operational efficiency with personalized customer experiences in our dynamic North Region location.
Tanggung Jawab
- Oversee end-to-end operational workflows to ensure seamless service delivery
- Analyze customer feedback data to identify pain points and implement improvement strategies
- Develop and optimize standard operating procedures for operational excellence
- Collaborate with cross-functional teams to align operations with customer service goals
- Monitor KPIs to track performance and drive data-driven decision making
- Lead process re-engineering initiatives to enhance efficiency and customer satisfaction
- Handle complex customer escalations with empathy and effective resolution
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, or related field
- Minimum 3 years of experience in operations or customer service leadership
- Strong analytical skills with proficiency in CRM and operational tools
- Exceptional communication and stakeholder management abilities
- Proven track record in process optimization and continuous improvement
- Creative problem-solving mindset with customer-centric focus
- Ability to thrive in fast-paced environments while maintaining attention to detail