Deskripsi Pekerjaan
Join Private Advertiser as an Operations & Customer Success Coordinator and accelerate your career in a dynamic environment where client satisfaction drives our success. We're seeking a detail-oriented professional to bridge operations and customer excellence, ensuring seamless service delivery while building lasting client relationships. Enjoy a competitive salary package, flexible work arrangements, personalized mentorship, and clear career progression pathways designed to elevate your professional journey. This role is perfect for proactive individuals who thrive in collaborative settings and are passionate about turning customer interactions into loyalty.
Tanggung Jawab
- Coordinate daily operational workflows to ensure efficient customer service delivery
- Act as primary point of contact for client inquiries, resolving issues promptly and effectively
- Monitor customer satisfaction metrics and implement improvement strategies
- Collaborate with sales and product teams to align customer needs with service offerings
- Develop and maintain detailed customer documentation and CRM records
- Analyze operational data to identify optimization opportunities
- Facilitate cross-departmental communication for seamless service handoffs
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum 2 years experience in customer success or operations coordination
- Proficiency in CRM platforms (e.g., Salesforce, HubSpot)
- Exceptional communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Advanced organizational skills with attention to detail
- Fluency in English and Bahasa Indonesia