Deskripsi Pekerjaan
Join Valor Global, Inc. as our Operations Director and lead transformative initiatives in contact centre excellence. This pivotal role demands a strategic leader to drive operational efficiency, foster innovation, and cultivate high-performing teams. You'll orchestrate daily operations while implementing cutting-edge processes to enhance service quality and productivity. We offer a competitive compensation package including monthly salary of ₱150,000–₱200,000, comprehensive benefits, and clear career progression paths. Ideal candidates will thrive in dynamic environments where data-driven decision-making meets customer-centric innovation.
As Operations Director, you'll be instrumental in shaping our contact centre's future through process optimization, team development, and performance analytics. This position offers the opportunity to make significant impact while working with a forward-thinking organization committed to operational excellence and employee growth.
Tanggung Jawab
- Oversee end-to-end contact centre operations including scheduling, resource allocation, and quality assurance
- Develop and implement strategic initiatives to optimize operational efficiency and reduce costs
- Lead cross-functional teams in achieving performance metrics and service level agreements
- Drive continuous improvement through process innovation and technology adoption
- Monitor KPIs and analytics to identify trends and implement corrective actions
- Collaborate with senior leadership on operational strategy and business objectives
- Foster a culture of excellence through coaching, training, and performance management
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, or related field
- Minimum 5 years of contact centre operations experience with 2+ years in leadership
- Proven track record of driving operational efficiency and team excellence
- Advanced analytical skills with proficiency in performance metrics and reporting tools
- Strong strategic planning and problem-solving abilities
- Expertise in contact centre technologies and process optimization methodologies
- Exceptional communication skills with ability to influence stakeholders at all levels