Deskripsi Pekerjaan
We are seeking a dynamic and experienced Operations Manager to lead our IT operations at PERSOL. In this key leadership role, you will be responsible for overseeing large-scale IT operations, ensuring seamless system stability, and driving strategic initiatives across the organization. You will lead the incident management process, coordinate with third-party vendors, and ensure strict adherence to Service Level Agreements (SLAs) to maintain high service quality standards.
Your primary focus will be on continuous service improvement. You will analyze operational performance data, identify bottlenecks, and implement process optimizations to enhance efficiency. Additionally, you will collaborate with cross-functional teams to support digital transformation efforts and ensure that all technical operations align with the company's broader business goals.
We are looking for a candidate who can mentor a high-performing team, manage complex vendor relationships, and communicate effectively with stakeholders at all levels. If you are passionate about optimizing IT infrastructure and delivering excellence, we encourage you to apply.
Tanggung Jawab
- Oversee and manage the daily large-scale IT operations and technical infrastructure.
- Lead and coordinate incident management processes to minimize downtime and resolve issues swiftly.
- Manage vendor relationships and coordinate service delivery with external IT partners.
- Ensure strict compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Drive continuous service improvement initiatives to optimize operational workflows.
- Develop and manage IT operational budgets, resource allocation, and forecasting.
- Collaborate with cross-functional teams to enhance system reliability and user experience.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 5-7 years of experience in Operations Management, specifically within the IT sector.
- Strong working knowledge of ITIL frameworks, incident management, and change control processes.
- Proven experience in vendor management, procurement, and third-party coordination.
- Excellent verbal and written communication skills for stakeholder engagement and reporting.
- Strong problem-solving skills and the ability to work effectively under pressure in a fast-paced environment.
- Certifications such as PMP, ITIL Foundation, or Prince2 are highly desirable.