Deskripsi Pekerjaan
Join Hako Village as an Operations Manager and lead our dynamic hospitality team to excellence. This pivotal role requires a strategic leader to orchestrate daily operations, ensuring seamless execution of services while maintaining rigorous standards of quality and efficiency. You will drive operational excellence by optimizing workflows, enforcing compliance with Standard Operating Procedures (SOPs), and fostering a culture of discipline and continuous improvement. The ideal candidate will bridge cross-functional teams to align operational goals with customer experience initiatives, proactively identifying opportunities for process enhancements and resource optimization.
As the backbone of our operations, you'll champion team development through targeted coaching and performance management, ensuring staff uphold the highest service standards. This position demands a hands-on approach to problem-solving, from resolving operational bottlenecks to implementing cost-effective solutions that enhance profitability. Your expertise will directly contribute to Hako Village's reputation as a premier hospitality destination in Iskandar Puteri.
Tanggung Jawab
- Oversee daily operational activities including staff scheduling, resource allocation, and service quality monitoring
- Enforce SOP compliance across all departments while maintaining health and safety regulations
- Lead and develop the operations team through training, performance evaluations, and disciplinary actions
- Identify and implement process improvements to enhance operational efficiency and reduce costs
- Coordinate with departments (housekeeping, maintenance, F&B) to ensure cohesive service delivery
- Conduct regular operational audits and prepare performance reports for leadership review
- Resolve customer complaints and operational escalations with timely, effective solutions
- Manage inventory control and vendor relationships to ensure operational continuity
Kualifikasi
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum 3-5 years progressive experience in hospitality operations management
- Proven expertise in developing and enforcing SOPs and quality control systems
- Strong leadership skills with demonstrated team development and performance management
- Advanced proficiency in operational KPI tracking and data-driven decision making
- Exceptional problem-solving abilities with experience in process optimization
- Knowledge of Malaysian hospitality regulations and safety standards
- Proficiency in property management systems and MS Office Suite