Deskripsi Pekerjaan
Join Teleperformance as an Operations Manager for a groundbreaking telecommunications program launch in Davao. This is a rare opportunity to spearhead the operational setup of a new service initiative from the ground up. As a key leader, you'll drive process excellence, build high-performing teams, and ensure seamless service delivery in a dynamic telecom environment. We offer competitive compensation, comprehensive benefits, and the chance to shape the future of customer experience in the Philippine telco sector. Ideal candidates will thrive in startup-like settings while maintaining operational rigor and team development focus.
Tanggung Jawab
- Lead end-to-end operational setup and scaling of new telecom program
- Design and implement efficient processes for customer service delivery
- Build, train, and motivate high-performing customer service teams
- Monitor KPIs and performance metrics to ensure service excellence
- Collaborate with cross-functional teams for seamless program integration
- Develop contingency plans and solutions for operational challenges
- Ensure compliance with telecom industry regulations and company standards
Kualifikasi
- Bachelor's degree in Business Management, Operations, or related field
- Minimum 5 years operations management experience in telecom/call centers
- Proven track record in program launch and scaling initiatives
- Strong leadership skills with team development experience
- Expertise in process optimization and quality assurance
- Advanced analytical and problem-solving abilities
- Experience with telecom industry regulations and compliance