Deskripsi Pekerjaan
Join Singapore General Hospital's Vascular Studies Unit as a Patient Service Associate and become a vital part of our patient care ecosystem. In this rewarding role, you'll be the first point of contact for patients requiring specialized vascular diagnostic procedures. Your exceptional customer service skills will directly impact patient experiences by providing clear communication, compassionate support, and efficient administrative coordination. You'll work in a dynamic healthcare environment where attention to detail and empathy are paramount, ensuring patients feel comfortable and informed throughout their diagnostic journey. This position offers the opportunity to develop healthcare-specific expertise while contributing to Singapore's leading medical institution.
Tanggung Jawab
- Register patients and manage accurate documentation for vascular procedures
- Coordinate patient flow and wait times in the Vascular Studies Unit
- Explain procedural protocols to patients and address concerns
- Collaborate with medical staff to optimize patient care pathways
- Maintain clean and organized patient waiting areas
- Handle sensitive patient information with strict confidentiality
- Assist with scheduling and appointment management
Kualifikasi
- High school diploma or equivalent; healthcare experience preferred
- Strong verbal communication and interpersonal skills
- Ability to work efficiently in a fast-paced clinical environment
- Basic computer literacy and familiarity with medical software
- Empathetic approach to patient interactions
- Attention to detail in documentation and administrative tasks
- Ability to remain calm under pressure during emergency situations