Deskripsi Pekerjaan
Are you a seasoned hospitality professional with a passion for operational excellence? Buddy-One Land Inc is seeking a highly organized and results-driven Operations Manager to oversee the seamless daily operations of our hotel and cafe establishment in the heart of Baguio City.
In this pivotal role, you will be the backbone of our property, ensuring that every guest experience is nothing short of exceptional. You will bridge the gap between back-of-house efficiency and front-of-house service excellence, managing staff performance, maintaining high-quality standards, and optimizing workflow processes to drive profitability and guest satisfaction.
If you possess a keen eye for detail, a strong leadership background in the hospitality sector, and the ability to thrive in a fast-paced environment, we want to hear from you.
Tanggung Jawab
- Oversee end-to-end daily operations of both the hotel and cafe departments to ensure operational efficiency.
- Lead, mentor, and schedule front-line staff to deliver industry-leading customer service.
- Manage inventory, procurement, and vendor relationships to maintain stock levels and control costs.
- Monitor and uphold health, safety, and sanitation standards across all food and beverage and accommodation areas.
- Analyze daily performance reports and financial statements to identify areas for growth or cost-saving.
- Handle guest inquiries, concerns, and feedback professionally to maintain high satisfaction ratings.
- Implement standard operating procedures (SOPs) to ensure consistency in service delivery.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3-5 years of experience in a management role within the hospitality or food service industry.
- Demonstrated leadership skills with the ability to manage diverse teams effectively.
- Strong problem-solving abilities and the capability to handle high-pressure situations with composure.
- Excellent verbal and written communication skills in English and Filipino.
- Proficiency in property management systems (PMS) and POS software.
- Deep understanding of local hospitality trends and customer service best practices in the Philippines.