Deskripsi Pekerjaan
Are you a seasoned leader with a passion for driving excellence in the telecommunications sector? IBEX Global Solutions is currently seeking a high-caliber Operations Manager to join our dynamic team in Cyberpark, Manila. In this critical role, you will be the driving force behind our service delivery, ensuring that our non-exempt work groups operate at peak efficiency while maintaining the highest standards of customer satisfaction.
As an Operations Manager, you will not just manage tasks; you will lead, mentor, and inspire a diverse team to achieve operational KPIs. We are looking for a strategic thinker who excels in high-pressure environments, thrives on data-driven decision-making, and is committed to fostering a culture of professional growth and performance. If you are ready to elevate your career with a global leader in business process outsourcing, we invite you to apply for our talent pooling initiative.
Tanggung Jawab
- Oversee the day-to-day functional supervision of non-exempt work groups to ensure operational targets are met.
- Monitor and manage attendance, punctuality, and staff adherence to company policies and performance standards.
- Analyze operational metrics and performance data to identify areas for improvement and implement strategic corrective actions.
- Facilitate effective communication between management and front-line staff to streamline workflows and process improvements.
- Lead coaching sessions and performance reviews to foster continuous professional development within the team.
- Ensure strict compliance with internal quality standards, industry regulations, and client-specific requirements.
- Manage work assignments, scheduling, and labor distribution to optimize service levels and productivity.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 3-5 years of experience in an Operations Management or Supervisory role within the BPO or Telecommunications industry.
- Proven track record of managing large teams and meeting stringent performance KPIs.
- Exceptional leadership skills with a focus on team building and talent retention.
- Proficiency in workforce management tools and MS Office Suite (particularly Excel).
- Strong analytical, problem-solving, and conflict-resolution abilities.
- Excellent communication skills, both written and verbal, with a customer-centric mindset.