Deskripsi Pekerjaan
Join iOPEX Technologies, a leading force in the IT and operations industry, and seize the opportunity to achieve your highest potential. We are seeking a dynamic and experienced Operations Manager to lead our US Pioneer Team in Taguig City. In this critical role, you will be instrumental in driving operational excellence, managing high-performance teams, and fostering a culture of innovation and efficiency. As an Operations Manager at iOPEX, you will oversee daily operations, implement strategic initiatives, and ensure seamless delivery of services to our clients. If you are a results-oriented leader with a passion for optimizing processes and developing talent, this is your chance to be part of a growing global organization that values your contributions. Apply now and become an iOPEXian today!
Tanggung Jawab
- Oversee and manage daily operations of the US Pioneer Team, ensuring adherence to company standards and client requirements.
- Develop and implement operational strategies to improve efficiency, productivity, and quality of service delivery.
- Lead, mentor, and motivate a team of supervisors and staff to achieve performance targets and foster professional growth.
- Monitor key performance indicators (KPIs) and operational metrics, preparing reports for senior management.
- Identify process improvement opportunities and drive initiatives to streamline workflows and reduce costs.
- Collaborate with cross-functional teams including HR, Finance, and Client Services to align operations with business goals.
- Ensure compliance with company policies, industry regulations, and client-specific requirements.
- Manage budgeting, resource allocation, and capacity planning for the team.
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in operations management, preferably in a BPO, IT, or hospitality setting.
- Proven track record of leading teams and managing complex operations.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, capable of building relationships with diverse stakeholders.
- Experience with project management and process improvement methodologies (e.g., Lean, Six Sigma) is an advantage.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficiency in Microsoft Office Suite and operational management software.