Deskripsi Pekerjaan
Are you a multi-skilled professional looking for a dynamic career with a global leader? Reed Elsevier is seeking a dedicated Operations Specialist (Customer Service Representative) to join our growing team in Iloilo City. In this pivotal role, you will be the face of our commitment to excellence, handling a diverse range of customer inquiries and operational tasks. We value adaptability and continuous learning, offering you the opportunity to grow within a world-class organization. If you thrive in fast-paced environments and excel at solving problems, this is your chance to make an impact.
Tanggung Jawab
- Provide exceptional customer support and service to clients via various channels (email, chat, phone).
- Manage and process customer orders, requests, and feedback efficiently.
- Resolve complex customer complaints and issues with a focus on retention and satisfaction.
- Assist in daily office operations and administrative tasks to ensure smooth workflow.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Collaborate with team members to improve service processes and operational standards.
- Adapt to new business tools, software, and procedures as required.
Kualifikasi
- High School Diploma or Bachelor’s Degree in any field.
- Proven experience in customer service, call center, or operations support is an advantage.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and a customer-centric mindset.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively in a team-oriented environment.
- Willingness to learn and adapt to changing business needs.