Deskripsi Pekerjaan
Join Qualfon as an Operations Supervisor in our healthcare-focused team and drive excellence in BPO operations. This critical leadership role combines team management with strategic oversight in a dynamic healthcare environment. You'll lead high-performing teams focused on sales and marketing functions while ensuring operational efficiency and compliance with healthcare standards. As a key player in our Cagayan de Oro hub, you'll foster a culture of continuous improvement, mentor representatives to exceed performance targets, and collaborate with cross-functional teams to deliver exceptional service. Qualfon offers competitive compensation, career advancement opportunities, and a supportive environment where your leadership skills can thrive. If you're passionate about healthcare operations and possess proven supervisory experience in call center settings, this is your chance to make a significant impact.
Tanggung Jawab
- Supervise and mentor call center teams to achieve sales and marketing KPIs in healthcare contexts
- Monitor daily operations, ensuring adherence to quality standards and compliance protocols
- Implement performance improvement strategies and conduct regular coaching sessions
- Analyze operational metrics to identify trends and optimize resource allocation
- Collaborate with quality assurance teams to enhance customer experience
- Develop and maintain comprehensive documentation of processes and procedures
- Foster a positive team culture aligned with Qualfon's core values
- Coordinate escalations and resolve complex operational challenges
Kualifikasi
- Bachelor's degree in Business Administration, Healthcare Management, or related field
- Minimum 2 years of supervisory experience in BPO/call center environments
- Proven track record in managing teams focused on sales and marketing functions
- Strong understanding of healthcare industry regulations and standards
- Excellent leadership, communication, and conflict resolution skills
- Proficiency in performance management tools and analytics platforms
- Ability to work flexible schedules including nights and weekends if required
- Certifications in healthcare operations or BPO management preferred