Deskripsi Pekerjaan
Join Mindteck as an Operations Support Engineer and become a cornerstone of our digital infrastructure success. In this critical role, you'll safeguard the stability, reliability, and peak performance of our internal digital systems. You'll serve as the first line of defense against technical disruptions, ensuring seamless operations across complex IT environments. Your expertise will directly impact business continuity through proactive monitoring, rapid incident resolution, and continuous system optimization. This position offers the opportunity to work with cutting-edge technologies while developing deep technical expertise in enterprise operations. If you thrive in fast-paced environments and possess a passion for maintaining robust digital ecosystems, this contract position provides an excellent platform to showcase your skills and contribute to Mindteck's technological excellence.
Tanggung Jawab
- Monitor and maintain system health, performance, and security of internal digital infrastructure
- Diagnose and resolve technical incidents across servers, networks, and cloud platforms
- Implement proactive monitoring tools to detect potential system failures before impact
- Collaborate with cross-functional teams to optimize system reliability and efficiency
- Document technical procedures, incident reports, and knowledge base articles
- Execute scheduled system maintenance, updates, and patch management
- Provide Tier-2/3 technical support for complex operational challenges
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related technical field
- 3+ years of experience in IT operations, system administration, or support engineering
- Proficiency in Windows Server, Linux environments, and virtualization technologies
- Strong knowledge of networking protocols and infrastructure components
- Experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds)
- Excellent problem-solving skills with ability to troubleshoot complex technical issues
- Relevant certifications (CompTIA, Microsoft, AWS/Azure) preferred