Deskripsi Pekerjaan
Unlock your leadership potential at iOPEX Technologies! We're seeking a dynamic Operations Team Leader to spearhead our TAGALOG & US Pioneer Team in a high-impact call center environment. This is your chance to drive operational excellence, mentor top talent, and deliver exceptional customer experiences while advancing your career in a global tech services company.
As a key strategic leader, you'll bridge cultural gaps between Filipino and US operations while ensuring seamless service delivery. Join a team where innovation meets execution, and become part of iOPEX's mission to redefine customer service excellence through technology and human expertise.
Tanggung Jawab
- Lead, mentor, and develop high-performing customer service teams
- Optimize daily operations to achieve KPIs and SLAs
- Implement process improvements for service quality and efficiency
- Facilitate cross-functional collaboration between TAGALOG and US teams
- Conduct performance reviews and provide actionable coaching
- Resolve escalated customer issues with strategic solutions
- Analyze operational data to identify improvement opportunities
- Drive compliance with company policies and industry standards
Kualifikasi
- Bachelor's degree in Business, Management, or related field
- 3+ years in call center operations with 1+ years leadership experience
- Fluent in TAGALOG and professional English communication
- Proven track record in team development and performance management
- Advanced proficiency in CRM tools and reporting platforms
- Strong analytical skills with data-driven decision-making ability
- Experience in multicultural team environments
- Ability to thrive in fast-paced, target-driven settings