Deskripsi Pekerjaan
Join NCS Group as an Ops Support Executive and play a pivotal role in maintaining the integrity and uptime of our critical data center infrastructure. We are looking for a dedicated individual to manage day-to-day operations, ensuring seamless service execution and continuous system availability. In this fast-paced environment, you will act as the first line of defense for technical issues, collaborating closely with cross-functional teams to resolve incidents swiftly. If you thrive in a 24/7 operational setting and possess a strong technical aptitude, we want to hear from you.
Tanggung Jawab
- Monitor and manage data center operations to ensure 99.99% service availability and stability.
- Perform routine hardware checks, cooling system inspections, and power distribution verification.
- Respond to system alerts and incidents via ticketing systems, escalating when necessary.
- Conduct regular fire drills, safety audits, and environmental checks to maintain a secure working environment.
- Collaborate with third-party vendors and internal IT teams for scheduled maintenance activities.
- Document operational procedures, update technical logs, and ensure compliance with audit requirements.
- Support the implementation of ITIL-based service management processes and standard operating procedures.
Kualifikasi
- Diploma or Degree in IT, Engineering, or related field.
- Minimum 1-2 years of experience in data center operations, IT support, or infrastructure management.
- Strong understanding of server hardware, networking basics, and storage systems.
- Ability to work in a rotating shift schedule (Day/Night) and handle on-call standby duties.
- Excellent problem-solving skills and high attention to detail.
- Familiarity with ITIL framework and incident management tools is preferred.
- Valid Singaporean Work Pass or eligibility to work.