Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for streamlining operations? Intelassist Inc. is looking for a dedicated Order Entry Agent to join our growing team. In this pivotal role, you will be the backbone of our order fulfillment process, ensuring that retail and wholesale orders for our US-based clients are processed with precision, speed, and accuracy.
You will work in a fast-paced, dynamic environment where your contribution directly impacts client satisfaction and supply chain efficiency. If you are tech-savvy, possess excellent data entry skills, and thrive in a performance-driven culture, we want to hear from you. We offer a competitive salary, professional growth opportunities, and a supportive team environment in the heart of Eastwood.
Tanggung Jawab
- Accurately process and input high volumes of customer orders into the ERP/CRM system.
- Verify order details, including pricing, SKU numbers, shipping addresses, and inventory availability.
- Collaborate with warehouse and logistics teams to ensure timely order fulfillment.
- Communicate professionally with US-based clients via email or ticketing systems regarding order status or discrepancies.
- Maintain a high level of data integrity by performing regular audits of order entries.
- Resolve order-related issues such as backorders, shipping delays, or stock inaccuracies promptly.
- Prepare daily reports on order status and team productivity metrics.
Kualifikasi
- At least 1-2 years of experience in order processing, data entry, or back-office support for an international account.
- Proficient in Microsoft Excel and common CRM/ERP software.
- Exceptional attention to detail with the ability to spot errors in high-volume data sets.
- Strong written and verbal communication skills, especially in English.
- Ability to work independently and manage time effectively to meet tight shipping deadlines.
- Experience working with US-based retail or wholesale clients is highly preferred.
- Flexibility to work shifts aligned with US business hours.