Deskripsi Pekerjaan
Join our dynamic Contact Center team at Schneider Electric as an Order Management Administrator and be the vital link between our customers and our cutting-edge technology solutions. We are seeking a detail-oriented and proactive professional to oversee the end-to-end order lifecycle, ensuring accuracy, efficiency, and exceptional customer satisfaction. In this pivotal role, you will manage incoming orders, resolve inquiries, and collaborate with cross-functional teams to guarantee seamless product delivery. If you thrive in a fast-paced environment and are passionate about operational excellence, we want to hear from you.
As a key member of our administration team, you will be responsible for maintaining our high standards of service delivery. You will handle complex order modifications, process returns, and provide timely updates to clients. We offer a collaborative culture where your contributions directly impact our business success, providing ample opportunities for professional growth within a global leader in energy management and automation.
Tanggung Jawab
- Manage and process customer orders accurately and efficiently through various channels, including phone, email, and CRM systems.
- Monitor order status, track shipments, and coordinate with logistics partners to ensure timely delivery.
- Resolve order-related inquiries and escalate complex issues to the appropriate departments immediately.
- Maintain accurate records of all transactions and update the inventory management system in real-time.
- Collaborate with the sales and fulfillment teams to identify process improvements and reduce order errors.
- Handle returns, exchanges, and refunds in compliance with company policies and customer agreements.
- Generate and analyze order reports to identify trends and support data-driven decision-making.
Kualifikasi
- High school diploma or Bachelor’s degree in Business Administration, Logistics, or a related field.
- Minimum of 2-3 years of experience in order management, customer service, or a contact center environment.
- Proficiency in using CRM software (e.g., Salesforce, SAP, or similar) and Microsoft Office Suite, particularly Excel.
- Strong attention to detail with excellent organizational and time management skills.
- Excellent verbal and written communication skills in English.
- Ability to work independently and collaboratively in a fast-paced team setting.
- Problem-solving mindset with the ability to handle high-pressure situations professionally.