Deskripsi Pekerjaan
Are you a detail-oriented professional looking for a remote career opportunity with a leading global outsourcing firm? Satellite Office is currently seeking a highly motivated Order Management Associate to join our growing team. This role is perfect for individuals who thrive in fast-paced environments, possess excellent communication skills, and are eager to work from the comfort of their own home.
As an Order Management Associate, you will be the backbone of our operational workflow, ensuring that client orders are processed accurately, tracked efficiently, and delivered on time. We provide a supportive, inclusive, and professional environment where your hard work is rewardedâstarting with an exciting Php 50,000 Sign-on Bonus for successful candidates! Join us to elevate your career and enjoy a balance of productivity and remote flexibility.
Tanggung Jawab
- Manage the end-to-end order processing lifecycle, ensuring 100% accuracy in data entry and documentation.
- Coordinate with cross-functional teams to resolve fulfillment issues, delays, or discrepancies promptly.
- Monitor order status reports and provide regular updates to clients and internal stakeholders.
- Handle inquiries regarding order status, inventory availability, and shipping logistics via email or chat.
- Maintain high levels of customer satisfaction by providing proactive solutions to complex order-related concerns.
- Execute quality assurance checks on all processed transactions to meet departmental KPIs.
- Contribute to the continuous improvement of internal order management workflows and standard operating procedures (SOPs).
Kualifikasi
- Bachelorâs degree in Business Administration, Logistics, Supply Chain, or a related field is preferred.
- At least 1-2 years of experience in Order Management, Customer Service, or Data Entry roles.
- Strong proficiency in MS Office (especially Excel) and familiarity with CRM or ERP software.
- Exceptional verbal and written communication skills in English.
- Demonstrated ability to work independently in a WFH setup with a stable, high-speed internet connection.
- High level of integrity, attention to detail, and ability to prioritize tasks in a deadline-driven environment.
- Ability to adapt to changing business requirements and new software tools.