Deskripsi Pekerjaan
Join Transcosmos as an Order Processing Specialist and become a vital part of our customer fulfillment team! In this dynamic role, you'll be responsible for reviewing order details from sales representatives and customers, ensuring accuracy and completeness before processing quotes and purchase orders through our internal systems. You'll collaborate across departments to resolve discrepancies, maintain transaction records, and contribute to seamless order fulfillment. This position requires meticulous attention to detail, strong communication skills, and the ability to thrive in a fast-paced environment. If you're passionate about operational excellence and customer satisfaction, this is your opportunity to make a tangible impact while growing your career with a global BPO leader.
Tanggung Jawab
- Review and validate order information from sales representatives and customers for accuracy and completeness
- Prepare quotes and purchase orders using internal order management systems
- Coordinate with sales, logistics, and finance teams to resolve order discrepancies
- Maintain accurate transaction records and documentation
- Process orders efficiently to meet service level agreements
- Handle customer inquiries related to order status and processing
- Identify and escalate potential issues affecting order fulfillment
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years of experience in order processing, customer service, or administrative roles
- Proficiency in internal order management systems and data entry tools
- Strong attention to detail with high accuracy in data handling
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Basic knowledge of supply chain processes and documentation
- Problem-solving skills with a customer-focused mindset