Deskripsi Pekerjaan
Are you a dynamic and results-driven leader with a passion for optimizing customer service operations? Amare Group Inc is currently seeking an experienced Order Processing Team Leader to join our growing team in Manila City, Metro Manila. In this critical role, you will be at the forefront of our customer fulfillment operations, directly overseeing the daily activities of both the Order Confirmation and Booking teams.
As the Order Processing Team Leader, your primary objective will be to ensure seamless, accurate, and efficient processing of customer orders from initiation to final booking. You will be instrumental in driving team performance, maintaining high quality standards, and implementing process improvements that elevate the overall customer experience. If you thrive in a fast-paced BPO environment, possess exceptional leadership skills, and have a keen eye for detail, we want you to lead our dedicated professionals.
At Amare Group Inc, we believe that our employees are our greatest asset. You will not only manage workflows but also inspire your team to achieve excellence. You will play a pivotal role in reducing order lead times and ensuring that our clients receive a flawless service experience. Your leadership will directly impact our bottom line and customer retention rates. We offer a competitive salary package, comprehensive benefits, and a clear path for career advancement. Take the next step in your career and help us shape the future of order fulfillment and customer satisfaction.
Tanggung Jawab
- Oversee the daily operations of the Order Confirmation and Booking teams to ensure timely and accurate processing of all customer orders.
- Monitor team performance metrics, including productivity, accuracy, and turnaround times, and implement coaching or corrective actions as needed.
- Conduct regular team huddles, training sessions, and one-on-one meetings to foster professional development and keep the team aligned with company goals.
- Collaborate with cross-functional departments such as Sales, Logistics, and Customer Support to resolve complex order discrepancies.
- Identify process bottlenecks and actively contribute to continuous improvement initiatives to streamline order processing workflows.
- Prepare and present daily, weekly, and monthly operational reports to senior management.
- Handle escalated customer or client issues with professionalism and empathy, ensuring swift resolution.
Kualifikasi
- Bachelor's degree in Business Administration, Management, or a related field, or equivalent work experience.
- Minimum of 2-3 years of experience in a BPO, Call Centre, or Customer Service environment, with at least 1 year in a supervisory or team leader role.
- Strong background in order management, fulfillment, or e-commerce operations.
- Exceptional analytical and problem-solving skills with high attention to detail.
- Excellent verbal and written English communication skills.
- Proficiency in using CRM software, ERP systems, and Microsoft Office Suite (especially Excel).
- Ability to multitask, prioritize effectively, and thrive in a fast-paced, target-driven environment.