Deskripsi Pekerjaan
Are you a natural leader with a passion for the beauty and aesthetics industry? Pro Aesthetics Asia is seeking a highly motivated and results-oriented Outlet Manager to oversee our branch operations in Jakarta. In this pivotal role, you will be the face of our outlet, ensuring that every client receives world-class service while maintaining operational excellence and driving business growth.
The ideal candidate is a strategic thinker who excels in team management, inventory control, and customer relationship management. You will be responsible for creating an inviting atmosphere, managing daily outlet workflows, and mentoring your staff to achieve both individual and branch KPIs. If you are a proactive problem solver with a flair for luxury retail and aesthetics, we want to hear from you.
Tanggung Jawab
- Lead, mentor, and motivate branch staff to ensure high-quality service standards.
- Oversee daily outlet operations including opening/closing procedures, scheduling, and facility maintenance.
- Monitor and achieve branch sales targets and KPIs through effective floor management.
- Maintain rigorous inventory management, including stock procurement, tracking, and monthly auditing.
- Manage customer feedback, complaints, and service recovery to ensure high client satisfaction.
- Analyze branch performance reports and implement strategies for continuous improvement.
- Ensure full compliance with company SOPs, health and safety regulations, and cleanliness standards.
Kualifikasi
- Minimum of 2-3 years of experience in store management, retail operations, or hospitality leadership.
- Proven track record in driving sales growth and managing operational budgets.
- Strong leadership skills with the ability to manage diverse teams in a fast-paced environment.
- Excellent communication and interpersonal skills in both Indonesian and English.
- A professional appearance and a genuine passion for the aesthetic and wellness industry.
- Proficiency in POS systems, inventory management software, and Microsoft Office/Google Workspace.
- Ability to work flexible shifts, including weekends and public holidays as required by the business.