Deskripsi Pekerjaan
Are you a natural leader with a passion for the hospitality and entertainment industry? Happy Puppy is seeking an energetic and results-driven Outlet Supervisor to join our team in Denpasar, Bali. In this pivotal role, you will be the heartbeat of our outlet operations, ensuring that every guest enjoys a premium experience while maintaining the highest operational standards.
As an Outlet Supervisor, you will be responsible for balancing hands-on team leadership with strategic outlet management. You will champion our sales initiatives, foster a positive work culture, and ensure that every business processâfrom HR administration to customer service excellenceâruns seamlessly. If you thrive in a fast-paced environment and are committed to driving brand growth, we want to hear from you.
Tanggung Jawab
- Oversee daily outlet operations to ensure efficiency, safety, and brand consistency.
- Lead, motivate, and mentor the team to provide top-tier service to all guests.
- Drive outlet sales performance by implementing effective marketing and promotional strategies.
- Manage inventory and supply procurement to maintain smooth service flow.
- Oversee HR-related tasks, including staff scheduling, training, and performance monitoring.
- Maintain high service quality standards and handle customer feedback professionally.
- Cultivate and manage local business partnerships to expand the outlet's reach.
- Analyze operational reports and prepare revenue summaries for management.
Kualifikasi
- Minimum Diploma degree in Hospitality Management, Business Administration, or a related field.
- At least 2 years of experience in a supervisory or leadership role within the hospitality or service industry.
- Strong leadership skills with the ability to manage diverse teams effectively.
- Excellent communication and interpersonal skills, with proficiency in Bahasa Indonesia and preferably basic English.
- Solid understanding of sales targets, P&L management, and operational reporting.
- Result-oriented, proactive, and capable of working under pressure.
- Flexible working hours, including availability for weekends and public holidays.
- Deep commitment to customer satisfaction and service excellence.