Deskripsi Pekerjaan
Join Ya Kun as an Outlet Supervisor/Manager and lead our dynamic kiosk operations in the vibrant Bugis area. This hands-on leadership role combines strategic oversight with active participation in daily operations to ensure exceptional customer experiences and business growth. You'll drive team excellence through comprehensive staff training, efficient roster planning, and performance management while maintaining high standards of service quality and operational compliance. The ideal candidate will thrive in fast-paced environments, implementing inventory controls, resolving customer inquiries, and executing sales strategies to achieve KPIs. This position offers the opportunity to shape customer satisfaction, develop talent, and contribute to Ya Kun's legacy of excellence in Singapore's F&B scene.
Tanggung Jawab
- Oversee daily kiosk operations including staff scheduling, inventory management, and quality control
- Perform hands-on duties including food preparation, customer service, and facility maintenance
- Train and supervise staff through onboarding, skill development, and performance evaluations
- Implement roster planning to optimize staffing levels and operational efficiency
- Ensure compliance with health, safety, and hygiene regulations
- Monitor sales performance and implement strategies to achieve revenue targets
- Handle customer inquiries and resolve service issues promptly
- Conduct regular stock checks and coordinate supply replenishment
Kualifikasi
- Minimum 3 years of supervisory experience in F&B or hospitality industry
- Proven leadership skills with ability to motivate and develop teams
- Strong knowledge of food safety protocols and operational standards
- Excellent communication and interpersonal skills
- Ability to work efficiently in fast-paced, high-volume environments
- Proficiency in roster planning and staff scheduling software
- Basic financial management skills for inventory and budget control
- Customer-focused mindset with problem-solving abilities