Deskripsi Pekerjaan
Join PERSOL, a leading aviation brand, and become an essential part of our dynamic team dedicated to delivering seamless and memorable experiences for travelers from across the globe. As a Part-Time Airport Customer Service Representative at Singapore's world-renowned Changi Airport, you'll be the first point of contact for passengers, providing exceptional support during their journey. This role offers the perfect opportunity to develop your customer service skills in a fast-paced, multicultural environment while representing one of Asia's premier aviation hubs. You'll handle diverse inquiries, assist with check-in processes, and ensure travelers receive accurate information with a warm, professional demeanor. Ideal for students or those seeking flexible hours, this position combines competitive compensation with invaluable industry experience. If you thrive in service-oriented settings and want to contribute to Singapore's reputation for excellence in aviation hospitality, apply today to join our award-winning team.
Tanggung Jawab
- Provide exceptional customer service to travelers at Changi Airport terminals
- Assist passengers with flight information, check-in procedures, and wayfinding
- Resolve customer inquiries and issues promptly with a solutions-oriented approach
- Collaborate with airport staff and airline partners to ensure smooth operations
- Maintain accurate documentation of customer interactions and service incidents
- Adhere to airport security protocols and service standards
- Support special assistance for passengers with disabilities or special needs
Kualifikasi
- Excellent communication and interpersonal skills in English
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible hours including weekends, holidays, and early shifts
- Previous customer service or hospitality experience preferred
- Proficiency in basic computer systems and airport software
- Ability to remain calm under pressure in fast-paced environments
- Knowledge of Changi Airport layout and services is advantageous
- Additional language skills (e.g., Mandarin, Malay, Japanese) are highly valued