Deskripsi Pekerjaan
Join Cornerstone Global Partners as a Part-Time Call Center Executive for a critical government initiative in Woodlands. This role offers an excellent opportunity to develop your customer service skills while contributing to public sector projects. You'll serve as the first point of contact for citizens, providing accurate information and resolving inquiries with professionalism and empathy. This contract position requires strong communication abilities and a commitment to delivering exceptional service. Competitive hourly compensation of $13.53 is offered, along with valuable experience in a structured government environment. Perfect for individuals seeking flexible work arrangements while making a meaningful impact in the community.
Tanggung Jawab
- Handle inbound/outbound calls regarding government services and programs
- Provide accurate information and resolve customer inquiries efficiently
- Document all interactions and maintain detailed case records
- Adhere to strict confidentiality and data protection protocols
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training for program updates
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 6 months customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple information systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Basic computer literacy with proficiency in CRM software
- Professional demeanor and patience when handling sensitive inquiries